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LEADERSHIP, importance-performance matrix - Coggle Diagram
LEADERSHIP
QUALITY
Quality-gaps model
identifies the gaps between a customer's expectations and then how they feel about it when it does not reach those expectations (Parasuraman et al., 1985, cited in The Open University, 2017a)
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MOTIVATION
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Maslow's hierarchy of needs (The Open University, 2017b)
a pyramid of rankings helping individuals identify where they sit on the motivation scale and what else is needed to gain the most from employees (The Open university, 2017b
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MANAGEMENT
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Ensuring management are also leaders can improve motivation levels, quality and performance which builds long-term success.
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