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Lesson 7 - Coggle Diagram
Lesson 7
Case study of Tesco
Training and development
Identify training needs
Through annual reviews
and career discussions
evaluates the performance of its employees
in order to anticipate any possible skills shortages.
The Tesco Leadership Framework
focuses on three key themes to guide appropriate behaviour in employees.
Customer expectation effect
Different technical skills and competencies are required
mployee with wide skills range are more productive for busines
Adapt different demands made by consumers
Training methods
On-the-job training
Off-the-job training
Personal Development Plan
Learning Log
Plan, Do, Review
Activity Plans
Training and Development
support Business growth
Benefits
Allowed employees to develop the skills they need to progress in their careers.
Increase in employee skills and knowledge, their performance
Measuring Return on Investment (ROI) of Training
Metrics
the reduced cost
the improved customer satisfaction
the increase in sales
the employee performance.
Introduction
‘one stop shopping’
Increasing knowledge, improving skills and job satisfaction of employees are all vital
Primary aim is ‘to serve the customer’
Recruit and selecting
Recruiting (Thu hút ứng cử viên)
Job analysis
Job redesign: Đặc điểm công việc phù hợp với đặc điểm cá nhân
Vacancy
Recruit process
Đăng tin tuyển dụng
Tóm tắt công việc
Yêu cầu
Thông tin cty
Chính sách
Selecting
Interview process (3 chọn 2)
Offer made (chọn 2)
Assessment applications (6 chọn 1)
Initial contract (1)