Please enable JavaScript.
Coggle requires JavaScript to display documents.
Customer Calls Runners Edge, Automated System Instructs to: - Coggle…
Customer Calls Runners Edge
Automated System Instructs to:
Request a Call Back
Leave phone number
Will be called depending on the queue
Shoe request is discussed
Transfer to running expert :silhouettes:
Transfer to billing
Make Purchase :check:
Proceed with order entry or billing
Make Purchase :check:
CRS is busy and customer doesn't get call back :warning:
No sale :red_cross:
Wait
5 minutes
CRS answers call :tada:
Can't find the shoe
Hangs Up
No sale :red_cross:
Found shoe and order is entered
Make Purchase :check:
Transfer to running expert :silhouettes:
Shoe found and transfer to order entry
Make Purchase :check:
Shoe is not found
No sale :red_cross: