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BLOCK 3 Leadership in long term success image, image, image,…
BLOCK 3 Leadership in long term success
Management
Set of Processess
structuring jobs
measuring performance
Budgeting
problem solving
Planning
Helps produce
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Products
Services
Training
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If no Training
No consumer skills
Unaware of changing markets
Unclear Goals
Training and Development Skills
Formal
courses
Informal
Practical insights
Customers
Equity
Loyalty
Loyalty Ladder, Peck et al;s
Relationship Marketing
Internal Marketing
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Brand
communication
loyalty
Welch and Jackson 4 levels of internal communication
Line management
Internal Team peer
Internal Project peer
Internal coporate
Feedback
Employees
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Perspectives
Legal
Regulations
Economic
Inclusion
Negoataions
problem solving
Grievance handling
Bargaining
ROLE OF LEADER
competencies
Persuade
Delegate
Innovate
Form Alliance
Negotiate
coach/mentor
Adaptive
Flexible
teacher
Strategic Leadership
Working Together
Influential
Long term viability
Achieve
Organisational
Big Ideas
New Approaches
Change
Motivation
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Golden Circle
Two-factor Herzberg's
Maslow's Hierarchy of needs
5, Self-actualiaation
2, Safety and security
3, Love and belonging
4, Esteem
1, Physiological
