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MENTAL MODEL - Coggle Diagram

- - - - Give the user knowledge about how to interact with the user interface
  - - - need to be balanced
        
        high user value
        
        User can adapt it quickly
    - - Conduct research and talk to people
        
        understand their thinking
- - - - Constructed form past experiences
    - - Users base decisions on mental models
      - Mismatch leads to confusion and user error
    - - Users may feel frustrated or confudes
      - User error is often due to mismatch
- - - - Making people feeling bad and confuse
      - Conduct research to match most expectation
      - Example: back button