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Pathway 2 - Coggle Diagram
Pathway 2
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2.5 The relation and interaction between digital support services and technical and non-technical managers
Providing direction, support and route for escalation
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2.4 The relation and interaction between digital support services and technical and non-technical customers/clients/end users
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Classroom or individual training and support, and e-learning
Remote support, screen sharing and messaging technology
2.6 The relation and interaction between digital support services and technical and non-technical peers/colleagues
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Information, advice and guidance
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