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SERVICE PLAN - Coggle Diagram

- - - - Service Level Agreement (Committed Services and SLA)
      - Service Level Monitoring (Ticketing System)
      - Service Level Reporting (Format of reporting)
    - - Incident Management
        
        Incident categorization.
        
        Incident identification.
        
        Incident prioritization.
        
        Incident closure.
        
        Incident response.
      - Problem Management
        
        Problem identification
        
        Problem control
        
        Error control
  - - - Roles & Responsibilities
      - Identify PIC
- - - - CCTV
      - BCMS
      - CRAC
      - Access Control
      - SOP (Manual/Digital)
      - Helpdesk (Mojo Helpdesk) :red_flag:
      - Zabbix NMS
    - - Network
      - Cabling
      - Racks
      - Spare & Stock
  - - - Zabbix, Netflow, PRTG?
    - - Support channel (contact person)
      - Escalation
    - - Zabbix, DOEM, Device Manager, Netflow, Cacti, PRTG, CheckMK and etc
    - - Internal & External (vendor & suppliers)
    - - Firewalls, UPS, switches, software and etc
    - - ITIL Incident Management