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Map of the Problem - Coggle Diagram

- - - - Data within Australia.
      - A publicly accessible dataset that can be downloaded in CSV format which includes essential details such as the names and locations of the service providers, the types of services they offer (e.g. counselling, legal assistance, shelter), and their contact information.
      - The ability for users to quickly and intuitively access the data to help them locate and connect with appropriate support services throughout Australia.
      - Developing a data-driven mobile application that is based on the support services available for women and girls.
      - Designed for multiple devices and therefore will be responsive (not set for a certain screen size).
      - A functionality that allows users to save a service once they are logged into their account.
      - A settings function which allows users to change the text size of font, enable a read aloud function or change the language that ther app is in.
      - A search function that allows users to find a service by entering in the type of service that they would like and the location (suburb or postcode). On this page popular catagories will also be displayed as well as a link to view all the catagories of services available.
      - Filter Functions that allow users to filter the data on the search results page. This includes by the appointment type, billing options and weather the organisation is currently open or not. They can also research for other services on this page.
      - Data including the buisness name, website, services, category, address 1, suburb, state, postcode, phone 1 and hours 1
        will be included.
      - A responsive design.
      - An interactive map that displays the location of the services selected/searched for.
    - - A fully generated application that has been coded and developed.
      - There will be no collection and maintenance of comprehensive data on support services that are available for women and girls outside of Australia (no access to international data --> not worldwide).
      - Irrelevant and redundant data that will not be considered (data that has been provided but will not be available in the application).
      - Any data outside of the 25th of September 2024. Concern is ensuring that the data is up to date, but it does not appear to have a regular update schedule.
      - Political or social implications beyond the technical solution.
      - A solution primarily designed for an audience outside of women in need of support, social workers and healthcare providers.
  - - - The readability skills of the user will affect the proposed solution as the developer must consider the complexity of language that is used within the app.
      - The developer must consider the type of audience; Women in need of support, social workers and healthcare providers.
      - Time Constraint: The technical proposal for a data-driven mobile application must be completed within 6 weeks (with time both inside and outside of school) and the multimodal presentation must be between a minimum of 9 minutes to a maximum of 11 minutes long.
      - Legal Constraint: The developer must abide to copyright regulations in that all resources used in the generation of the technical proposal, that are not the programmers, must be acknowledged. The must also abide to the Intellectual Property Law which covers the legal regulations governing the right to control the use of dissemination of ideas or information’s, including all aspects such as patents, copyright, trademarks, design and trade secrets (confidentiality) (Commonwealth Australia, 2023).
      - The application can only be tested on a Windows with dimensions of 14.4 inches x 12.72 inches and lacking cross-platform compatibility may undermine the high resolution of the solution as a result of the developer's reliance on a certain screen size.
      - As the developer is only a beginner coder and designer, their ability to use PowerPoint and Balsamiq to generate a technical proposal will be compromised through any expertise of widgets within Balsamiq and will influence the complexity and sophistication of the proposed solution.
      - Technology Hardware/Physical Realities: the constraint of not being able to user other specific software or development frameworks, may limit advanced functionalities or integrations in the proposed mobile application --> limited to what’s available on the device/desktop computer (Microsoft applications --> PowerPoint for the multimodal presentation and Balsamiq for the prototype and user interface).
      - The data provided by the Queensland Government is only in Australia and was last updated on the 25th of September. Due to the infrequent updates, it may result in outdated information being presented to users which can impact the reliability of the solution.
    - - The technical proposal is for women in need of support, social workers and healthcare providers so appropriate communication and terminology must be used (professional and technical).
      - The solution’s focus on women in need of support, social workers and healthcare providers will affect what information and content is included based on their interests and motivations for using the app.
      - The readability skills of the user, technical skills and their ability to navigate throughout the app will affect the usability, accessibility and effectiveness of the solution for them personally.
      - Accessibility Issue: Users can only access and use the application, on certain platforms - from a mobile device via downloading the app.
      - User demographics and interest may vary, requiring a user-friendly interface design.
      - Compatibility issues may arise if the application is not optimised or tested on different mobile devices and platforms. This will impact the outcome of the solution due to each hardware device having different operating systems and the appearance of the app due to different resolutions.
      - Legal considerations regarding data privacy and usage must be adhered to.
- - - - Female: 46-years-old, single mother of 2
      - Occupation: Recently Unemployed
    - - She wants to use the app in order to quickly find and access support services like financial aid, housing support and counselling.
        .
      - Her children's well-being and future stability, the need to regain control over her life and financial situation, and the want to Minimise stress by using a simple platform with an intuitive design.
    - - Moderate Confidence: Used to use a laptop every day for work but the technology she's uses is limited to the specific platforms that where needed to write reports so is not very experienced in utilising technology across a wide range of platforms. Uses an iPhone as well.
    - - The interface will provide a straightforward and intuitive interface that reduces unnecessary complexity so that users don't need extensive instructions, hence she will be able to access critical support without stress, due to increased learnability
      - The app will provide her with an easy-to-use platform that quickly lists services based on her needs and locations.
      - With features like clearly labelled buttons, a navigation bar, font-size adjustments, and high-contrast text, the app will be designed to accommodate her moderate tech skills and visual limitations due to myopia.
      - Confirmation messages for critical actions will be provided to help her with reassurance as she navigates the platform, helping to reduce her anxiety around making errors.
    - - Often feels isolated and doesn’t know where to turn for help.
      - The process of applying for support services is often time-consuming and complicated.
      - Has a condition called myopia which means that she can see things that are close by but struggles to see things clearly that are far away (they often appear blurry).
  - - - Female: 35-years-old
      - Occupation: Is a psychologist who specialises in treating women who are survivors of trauma, domestic violence, and financial instability.
    - - She wants to use the app in order to easily access information on local support services to recommend to her patients.
      - Helping her patients access holistic care beyond psychological counselling, and seeing her patients recover and rebuild their lives with the right combination of medical, social, and emotional support.
    - - High Confidence: Uses her laptop and iPhone for work and day to day activities, particularly to manage her schedule, patient records and resources.
    - - The app will allow her to instantly find and recommend local support services, reducing delays in patient care.
      - The app will allow her to collaborate seamlessly with other professionals, creating a unified approach to supporting her patients’ needs.
      - As the app will be responsive, it will be compatible with multiple devices, including her laptop and iPhone, allowing her to work seamlessly across platforms.
      - Keyboard navigation will be ensured to accommodate for Sarah’s need for efficient data analysis and research, particularly during patient consultations.
    - - Motor impairment; needs keyboard navigation for efficient data analysis and research activities.
      - Delays in service availability information that sometimes affect patient care.
      - The challenge of finding trustworthy resources for patients who are in urgent need.
      - Disconnected systems between healthcare providers and social services, making it difficult to collaborate.
  - - - High Confidence: Regularly uses mobile apps to stay organised and connected while in the field. He uses technology for research, communication, data analysis and statistical modelling on a daily basis so is highly proficient in using technology. He has both an android device and a laptop.
    - - Occupation: Has been a social worker for 15 years, assisting families and individuals in crisis.
      - Male: 45-years-old
    - - He wants to use the app in order to streamline the process of finding and recommending support services for his clients.
      - Passionate about improving the well-being of his clients by reducing obstacles in accessing support, has a desire to help vulnerable individuals quickly and efficiently and wants to stay up-to-date on available resources without needing to use multiple databases.
    - - The app will offer a centralised hub where James can quickly search for services based on client needs and location. It will provide a variety of services that are available, helping him to ensure that his clients receive the right support. With a user-friendly interface, James can efficiently connect clients to resources while on the go.
      - It will provide him with an app that can be accessed on both his Android device and laptop.
      - Readable sans-serif fonts and a sufficient amount of space between lines of text will be used in order to accommodate for his presbyopia, ensuring he can access information clearly and efficiently in the field. A read aloud function will also be incorporated.
    - - Has an eye condition called presbyopia which causes a progressive loss of near focusing ability of the eye due to aging.
      - Difficulty in coordinating multiple service providers to address clients’ complex needs
      - The time-consuming process of calling different agencies to check the availability of services.
      - Outdated and fragmented databases that provide inaccurate or outdated information.