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Business Process Modelling (Chapter 7/8) - Coggle Diagram
Business Process Modelling
(Chapter 7/8)
1 The Context
1.1 Benefits
Increased customer satisfaction
Increased business staff morale
Reduced organisation costs
1.2 Hierarchy
Enterprise (Value Stream)
Event Response (Business Processes)
Actor Task (steps/actions one actor)
1.3 Process v
Functional View
Org Chart (Functonal)
Enterprise Level Process
2 Enterprise Modelling
2.1 Organisational Model
Porters Value Chain
Value Proposition
SIPOC
Harmons
2.2 Support Delivery of Value Proposition
Product/Service Attributes
Customer Relationship
Image & Reputation
3 Event-Response Modelling
3.1 Construct Business Process Model
All elements of the model
3.2 Standard Notation
UML/BPN
Consistent Understanding
Avoid Ambiguity
Improve Communication
Enable Continuous Improvement
3.3 Business Process Terms
Process
Step
Task
3.4 OPOPOT
3.5 Business Events
Internal
External
Time-based
3.6 Process Performance Measures
Financial
Customer Experience
Process Efficiency
4 Actor-Task Modelling
4.1 Task Description
x10 Components
4.2 Steps/Business Rules within Tasks
UML Activity Diagram
Structured English
Use Case Descriptions
5 Improving Business Processes
5.1 Approaches
x7 Ways
5.2 Challenge Rules & Assumptions
Internal Procedures
External Constraints
Policies
5.3 Reasons improvement initiatives not adopted
x5 Reasons
5.4 Strengths Scenario Analysis
5.5 Functional Requirements for IT Solution
6 Managing/Implementing Change
6.1 POPIT
6.2 Implementation Strategies
Direct Changeover
Parallel Running
Pilot Running
Phased Implementation