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Production & Operations Management Chapter 1 - Coggle Diagram
Production & Operations Management Chapter 1
What Operations Managers do?
Preparing program budgets
Facilitating programs around the company
Controlling the inventory
Handling logistics
Interviewing candidates and supervising employees
What is Operations Management?
aspect of a business enterprise which is involved in producing goods and services in the most efficient and effective way.
What is operations? 'Operations’ means the production of goods and services for the business. A function or system that transforms inputs into outputs of greater value.
Productivity and competitiveness
Competitiveness :degree to which a nation can produce goods and services that meet the test of international markets
Productivity: ration of output to input
Output: sales made, product produced, customers served, meal delivered or calls answered.
Input: labor hours, investment in equipment, material usage, or square footage
Transformation process
A series of activities along a value chain extending from supplier
to customer
Physical, exchange, physiological and informational.
Strategy Formulation
Defing a primary task
Assessing core competencies
Determining order winners & order qualifiers
Positioning the firm
Deploying the strategy
Globalization
Favorable cost, access to international market, response to changes in demand, reliable sources of supply, latest trends and technologies.
Balanced Scorecard
Finances
Customers
Processes
Learning and growing
Operations Strategy
Products
Process and technology
Services
Human Resources
Capacity
Quality
Facilities