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EMOTIONS & MOODS - Coggle Diagram
EMOTIONS & MOODS
Differentiate
Emotions: intense, discrete, short-lived feeling experiences, caused by specific events
Basic emotions
Anger, fear, sadness, happiness, disgust, surprise
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Moods: longer-lived, less intense than emotions, lack contextual stimulus
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Sources
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personality
innate tendency to experience certain moods, emotions
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Emotion in OB
Emotion labor
Definition: employee's expression of organizationally desired emotions during interpersonal tracsactions at work
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Emotional Intelligence
influences & outcomes
outcomes
increase task performance, positive workplace environment
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Ability to perceive, understand, regulate emotions
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