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Chapter 1, mission and vision, characteristic of a product/service that
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Chapter 1
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Operations strategy
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Balanced scorecard
- The balanced scorecard suggests that we view the organization from four perspectives, and to develop metrics, collect data and analyse it relative to each of these perspectives: C, F, IBP & L&G
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- characteristic of a product/service that
qualify it to be considered for purchase by a customer
- characteristics of a product/service that
wins orders in the marketplace
- aspect of a business enterprise which is involved in producing goods and services in the most efficient and effective way.
- series of activities along a value chain extending from supplier to customer
- activities that do not add value are superfluous and should be eliminated
- Electronic business, commonly referred to as "eBusiness" or "e-Business", may be defined as the application of information and communication technologies (ICT) in support of all the activities of business.
- amazon ,eBay , google , shopee
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- management of the flow of information, products, and services across a network of customers, enterprises, and supply chain partners
- total factor productivity
- Translates corporate strategy into measurable objectives