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Telecom, (SERVICE REQUESTED
Change DoIT Billing Code:(text field)
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Telecom
I can help you with your CYFD-Telecom Order. We need to capture some details. This will take a few minutes to complete.
<btn>Continue<btn><btn>Cancel<btn>
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SERVICE REQUESTED
Change DoIT Billing Code:(text field)
Change Cellphone Service Provider (Port #):
Name Change - New Username:(text field)
Cellphone Hotspot : (dropdown) Add or Remove.
Suspend or Resume Service - Reason(text box)
Disconnect Service - Reason(text box)
Global Calling (Rare) - Time Frame?
Reset Voicemail Passcode:(text box)
Upgrade cell phone (Model & GB needed):
Upgrade MiFi/Jetpack (Model needed):
Accessories:(Multiline - text field)
The exact Name of the Product and SKU#
Needed from website
<btn>Next<btn><btn>Back<btn><btn>Cancel<btn>
New Line of Service
(all are text fields)
New Line of Service - Cellphone (Model/GB) (example-Sansung Galaxy S22 5G 128 GB)
New Line of Service - MiFi/Jetpack (Model)
Activate an Existing Device
(both are seperate text field)
(IMEI)
(ICCID)
<btn>Next<btn><btn>Back<btn><btn>Cancel<btn>
If Utilizing New Line of Service, Supply the Following
Area Code Needed:(text field)
City where user will work: (text field)
Zip Code where user will work: (text field)
<btn>Next<btn><btn>Back<btn><btn>Cancel<btn>
You've now completed the onboard request. Here is a summary of the details you have provided. Please review the below information, make any required changes and advise how you would like to proceed
Name:
Work Number:
Work Email:
DoIT Billing Code :
Request Date:
CYFD Program:
Current Cell Phone Service Provider
SERVICE REQUESTED
Change DoIT Billing Code:
Change Cellphone Service Provider :
Name Change - New Username:
Cellphone Hotspot :
Suspend or Resume Service :
Disconnect Service:
Global Calling :
Reset Voicemail Passcode:
Upgrade cell phone:
Upgrade MiFi/Jetpack:
Accessories:
New Line of Service
New Line of Service - Cellphone (Model/GB):
New Line of Service - MiFi/Jetpack (Model):
Activate an Existing Device:
Area Code Needed:
City where user will work:
Zip Code where user will work:
<btn>Submit<btn><btn>Back<btn><btn>Cancel<btn>
Are you sure you want to cancel? You will lose all the information you provided and will need to start over
<Yes>
<No>
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I have created ticket #### for your request to onboard {first name Last name). You will receive an email notification with any updates. If hardware was requested please call (505)372-8414 to schedule pick-up.
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Bot Creates ticket
Subject: Onboard Employee {First Name Last Name} Start Date - {Date Provided}
Queue: (Add)
Category: (Add)
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