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WRITTEN COMMUNICATION:BUSINESS LETTERS, e-mail and website adress, the VAT…
WRITTEN COMMUNICATION:BUSINESS LETTERS
used
especially when addressing a company for the first time
when original documents are required
THE LAYOUT OF A BUSINESS LETTTER
Heading: headers which
Reference
Your Ref: which refers o the adresse
Our Ref: which refers to the sender
Date. it is advisable to put it on the right
Inside adress: it contains the receiver's name and adress
Opening salutation: use Dear Mr/Ms+Surname
Subjet line: focuses on the main topic in the document
Body of the letter: the opening paragraph states the reason for writting or thanks the reader for the interest shown,,,,,,,,the second paragraph contain the most important infotmation
CLOSING SALUTATIONS
Signature: after the closing salutation
Enclosures: when documents are sent together with the letter
e-mail and website adress
the VAT number ( Value Added Tax=IVA)
telephone and fax numbers
full adress
name: of the firm
logo: symbol of the company