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Deming, 14 Points for Management - Coggle Diagram
Deming
- 5.1 Continual Improvement, not cost cutting
- 5.2 Continual Improvement Benefits:
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- ↑ product quality and effectiveness.
- 5.3 Positive Outcomes: Enhances customer loyalty, enables further delight of customers, and rewards workers, enhancing company prosperity.
Improve quality
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Costs decrease because of less rework and mistakes
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Productivity improves
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Capture market with better quality and lower price
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Stay in business and provide more jobs
- Deming Chain Reaction: Quality improvement leads to cost reduction and productivity improvement.
- PDCA Cycle: Framework for continuous improvement.
- Theory of Profound Knowledge: Includes system appreciation, variation knowledge, theory of knowledge, and psychology.
- Appreciation for a system
- Understanding variation
- Theory of knowledge
- Psychology of individuals, society & change
- STATISTICAL PROCESS CONTROL (SPC) TOOLS
- Statistical Thinking & Tools: Emphasizes statistical analysis for understanding and reducing process variation.
Principles
- All work occurs in a system of interconnected processes
- Variation exists in all processes
- Understanding and reducing variation are the keys to success
- Control Charts: In Hospitality, banks, hotels, etc
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- Revolutionized statistical quality control and predictive analytics in the mid-20th century.
- Born in 1900, Iowa. Earned a Ph.D. in Physics from Yale in 1927. Worked in Japan post-WWII on quality initiatives.
- PDCA CYCLE
Deming Wheel
Shewhart Cycle
Four Stages:
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- Do: Test solutions on a small scale.
- Check: Review and analyze results.
- Act: Implement successful changes organization-wide.
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- In Business: Utilizes PDCA for addressing customer satisfaction and process improvement.
- Personal Use: Applies PDCA to personal performance improvement.
- DEMING'S APPROACH TO QUALITY MANAGEMENT
- 6.1 Critique of Taylorism and Functional Foremanship: Advocates for team performance and systemic improvements over individual performance measurement.
- 6.2 Emphasis on Systemic Improvements: Focuses on statistical process control for quality improvements.
- Systemic issues cause inefficiency and poor quality. Advocates for continuous improvement and cooperation.
- Variation Reduction: Focus on reducing variability to improve quality.
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- Statistical Control: Importance of a stable process with identifiable limits.
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- Cease Dependence on Inspection
- End Price-based Decisions
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- Permit Pride of Workmanship.
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- Top Management Commitment