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Deming, Crosby, Juran - Coggle Diagram
Deming, Crosby, Juran
W. Edward Deming
- Background: Born 1890, PhD in Mathematical Physics, 1928.
- Advised Japan on statistical techniques; involved with JUSE till 1950.
- "Out of the Crisis" author; British Deming Association founder.
- PDCA Cycle for improvement; focused on reducing process variability.
- Identified "Special" and "Common" causes of variation.
- Advocated waste elimination and employee involvement; 14 Points for Management.
- Lack of Purpose Constancy
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- Performance Evaluation Reliance
- Management by Visible Figures
Joseph M. Juran
- Background: Born 1904, engineer from 1924.
- Authored Quality Control Handbook, emphasizing quality costs.
- Received over 30 medals; Quality Trilogy: Planning, Control, Improvement.
- Quality Spiral concept; structured quality improvement approach.
- Founded Juran Institute for Quality Management.
Philip B. Crosby
- Background: Graduate from Western Reserve University; Quality Manager for Pershing Missile Program.
- "Quality is Free" author; founded Philip Crosby Associates.
- Zero Defects and preventive management advocate.
- 4 Absolutes of Quality Management:
- Quality as conformance to requirements.
- Prevention as the quality system.
- Zero Defects as the standard.
- Cost of non-conformance as quality measure.
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