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Chapter 9 - Coggle Diagram
Chapter 9
Performance appraisal
Definition
Defining the employee's goals & work standards
Set SMART goals
Assign specific goals
Assign measurable goals
Assign challenging/doable goals
Encourage participation
Why appraise performance ?
(Un)Realistic appraisals
Performance appraisal roles
The supervisor's role
The HR department's role
Effectively appraising performance
Ways to appraise performance
Designing the appraisal tool
What to measure ?
How to measure ?
Performance appraisal methods
Gồm 10 bước
Dealing with performance appraisal problems
How to avoid appraisal problems
Who should do the appraising ?
Mục riêng dành cho supervisor
The appraisal interview
Types
Guidelines for conducting an interview
Handling defensive responses
How to deliver criticism
Formal written warnings
Performance management
Definition
Differs from performance appraisal
Basic building blocks of performance management
Why performance management ?
Using information technology to support performance management