Zappo uses their call centre to build customer loyalty.

Zappos will do anything to go beyond customer expectations.

A Zappos customer service rep found required shoes and hand-delivered them to the woman's hotel room.

One member of the customer service team has the world record for the longest customer care phone call ever.

...Customer service department delivered the shoes for best men, who arrived at wedding with no shoes in time for free

...Zappos customer service took care of their clients

...It is important for business to meet your customers expectations

Modern consumers are aware of their right to a high standard of customer care.

....Careful managing of customer complains can help you to achieve customers loyalty