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CHAPTER 8: KIM AND NELSON - Coggle Diagram
CHAPTER 8: KIM AND NELSON
Negative Behaviour:
Kim's harsh attitude and Nelson's counterproductive avoidance.
Impact
Create boredom at work, tense atmosphere in the workplace
Not focusing 100% on work, reducing work efficiency.
Explain
Active listening: Do not want to listen to the other person's subjective opinion which makes things more intense.
Open communication: Do not have a positive attitude when having an open conversation with the other person.
Address issued promptly: Have misunderstandings and always fail to completely resolve the issue. Leading to the contradiction becoming severe.
Personal conflict distraction: Let personal conflicts affect both of their work performance.
Management Solutions
Delegate tasks
Explain: Should be specific task requirements when assigning work.
Impact: Avoid distractions at work and increase productivity.
Assess the situation
Explain: When conflict occurs, evaluate the situation most objectively.
Impact: Eliminate prejudice, prevent conflicts from happening again.
Emotinal intelligence
Explain: Should keep wisdom in evaluating and keep emotions in harmony.
Impact: Create a professional, positive working environment.
Identify goals
Explain: Must set common goals for work development.
Impact: promote collective spirit, to develop positivity in the workplace.