Please enable JavaScript.
Coggle requires JavaScript to display documents.
IA2 (Coded Solution) - Coggle Diagram
IA2 (Coded Solution)
Criteria
Prescribed
Customers can...
-
-
-
-
Pre-order coffee's online using a clean responsive interface, using the pre-paid coffee credits to pay
-
Web Application can...
-
Be clear, responsive and consistent
-
-
-
Use payment stub that accepts all payments and returns success without actually completing transaction
-
-
-
Self-Determined
Loyalty program
-
Virtual stamp card
For every 10 coffee's purchased, a customer receives a free coffee credit *
-
-
-
-
-
Users
Wants/Needs
Customer
-
Be able to register on the application and pre-purchase credits for a no-fuss caffeine hit after a morning surf
Be able to pre-order and pay for a coffee so one does not have to carry a payment method when surfing
A clean user experience that works on multiple platforms such as a Windows laptop, android tablet, or iPhone so one can easily order their coffee no matter which device they use
Operator
-
Be able to easily place a new order so one can quickly and accurately respond to new walk-in customers
Be able to identify a pre-order and promote said order to a live order, to place the next arriving registered customers order in order queue
Be able to see a list of outstanding orders (both ordered and pre-ordered) as a FIFO list so one can make each order in turn
Be able to mark an order as complete, so one can focus on orders yet to be completed
Personas
-
Tracey Baltimore
Like Dave, has been surfing pretty much as soon as she could stand
She is not a morning person particularly but loves to catch the early morning break, particularly at Kirra Point and Snapper Rocks
She considers herself lucky that she is such an intuitive surfer because she knows that her brain doesn't switch on until after her first coffee of the day
Impacts
-
Social
-
-
promotes social interactions, and creates an environment where people with similar interests can bond
Economic
-
-
-
Increased population in areas each day, which may bring more attention to other businesses in the area