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Effective Communication download (2) - Coggle Diagram
Effective Communication 
Asserting yourself
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Managing Stress
Agree to disagree
In a heated environment you an take time away to calm down as well as meditating to regain your balance
Find humor in the moment
Humor is a great way to relive stress in the moment, when you are thinking and focused to hard it is possible to be tense so having a laugh will loosen you up
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Engaged Listening
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Provide feedback
Reflect what has been said by paraphrasing, instead of repeating the speakers words express what the words mean to you.
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Attention to nonverbal signals
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Be aware of differences
People from different cultures & backgrounds tend to use different verbal communications, so putting age, culture, religion etc is critical