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Matchday Reporting (phased) - Coggle Diagram
Matchday Reporting
(phased)
Primary
F&B Sales Data (Levy & Finance)
Revenue
Key item performance
Sales over time
Sales by stand
GA and Premium Surveys (Alchemer)
Recreate dashboards and one-pagers
Retail (RSS/Retail/Finance)
Revenue
Sources of revenue
Site performance
Key item performance
Access (HID)
Ave. Entry Time
% in by 90 mins, 60 mins, 30 mins, 15 mins before KO
Ticketing (Ticketmaster)
Tickets Sold and Occupancy
Ticket Exchange Sales
Revenue
Gameday Factors
Opposition
Result
KO Time
Weather
Travel Strike
Secondary
Incidences of abuse reporting (Various, collated in Excel)
Volume and type
Resolved y/n
Web and app (GA4 & YinzCam
App
Active users
Web
Content performance dashboard
Social media (Blinkfire & Pulsar)
Hashtag use and reach
Earned vs Owned
Channel Performance
Customer Service
Cases closed (Salesforce)
Mystery shopper (TBC)