Please enable JavaScript.
Coggle requires JavaScript to display documents.
Interactive Media & User Experience - Coggle Diagram
Interactive Media & User Experience
Retail and E-Commerce
Retail and E-Commerce sites user costumer relationship management (CRM) system to gather customer data.
This data helps personalised marketing communication, send targeted emails and show relevant ads.
CHATBOTS
Online stores use interactive systems like chatbots to provide customer support and support product recommendations.
Input from a user
analyse user's request
Identify intent and entities
Compose reply
Businesses can benefit from chatbots because they increase performance and save costs while enabling customer convenience
decreases the need of human involvement
Artificial intelligence chatbots employ AI and natural language processing (NLP) technology to recognise sentence structure, interpret the knowledge, and improve their ability to answer questions.
Types of chatbots
Voice Bots
speech communication channel powered by AI and natural language understanding (NLU). Identifying key speech signals.
Hybrid Bots
Social messaging Bots
Menu-based chatbots
Skills Chatbots
Keyword-based chatbots
Healthcare
In healthcare, patient management systems communicate health information between doctors, nurses and patients.
ELECTRONIC HEALTH RECORDS (EHR)
Electronic Health Records (EHR) are things like storing patients histories, text results, and treatments plans. Patients can ask questions and receive prescriptions through the interactive systems making healthcare more accessible and efficient.
Electronic Health Records is the clinical system that a healthcare provider relies on to coordinate patient care
AWS Marketplace can help organisations on their current EHR system
My Health Record is Australia's secure national electronic health record system.
Online summary of Australians health information
The Australian Digital Health Agency has more information on My Health Record: benefits, what is included, setting up and using your record, access and data security and statistics on how people are using My Health Records
It is available to anyone who has a medicare card or an individual healthcare identifier (IHI)
Benefits
EHR's and the ability to exchange health information electronically can help provide higher quality and safer care for patients
Accurate, up-to-date and complete information about paitents
enabling quick access to patient records
More reliable prescribing, legible and complete documentation, enhancing privacy and security of patient data
1 more item...
Who has access to EHR?
All healthcare providers who are involved in the patients medical care can have access to healthrecords
Technological process of EHR System
The rapid development of digital technologies offers new possibilities for more efficient implementation of EHR
Processing, data, analysis, security, privacy, data exchange and usability.
Artificial Intelligence for EHR
AI will improve EHR
speed up patient record management thanks to convenience features (speech recognition)
Less administrative tasks off physicians and nurses by automating routine processes (appointment scheduling)
Improves patient care quality and consistency thanks to cohesive records, AI-enhanced treatment planning
Provides diagnostic assistance with an accuracy up to 98.7%
Education
Educational institutions use Learning Management Systems (LMS) to communicate educational content. These systems allow the distribution of course materials, submission for assignments and online discussions between student and teachers.
LMS offer interactivity through features like quizzes, forums and virtual classrooms where students can engage with the material and each other.
This supports a more engaging learning experience (google classroom)
Software application or web-based technology used to plan, implement, and assess a specific learning process.
Banking Finance
Banking and Finance institutions use online banking system to communicate with their customers. They use data analytics personalise financial advice and communicate investment opportunities.
Online banking allows customers to execute transactions, view account balances and manage their finances interactively. This direct control over financial activities makes the system highly interactive.
Manufacturing and Supply Chain
Enterprise Resource Planning (ERP) systems integrate various business processes and facilitate communication across different departments of manufacturing.
In ERP systems the interactive component is the real-time data sharing and process management across various departments this allows for more coordinated operations.
Media and Entertainment
Media companies use content management systems to distribute content across different platforms. Streaming services use recommendation algorithms to communicate personalised content suggestions to users.
Users can interact by rating shows or movies etc.
Content Consumption Patterns
Hospitality
In the hospitality industry, reservation and booking systems communicate availability, rates and booking confirmations to customers. Customer feedback systems are used to gather and respond to guest reviews and ratings.
By having reservation and booking systems it offers users interactivity by allowing them to choose dates, rooms and other preferences. They also provide a platform for guest to share their experiences.
Government and Public Services
Governments use public information systems to communicate with citizens. This includes emergency alert systems, public service announcements and digital platforms for civic engagement.
Civic engagement allow citizens to interact with government initiatives, provide feedback and participate in decision making. This creates a two way communication channel between the government and the public.