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Quality Standards and Certifications - Coggle Diagram
Quality Standards and Certifications
Key Terms
International Organization for Standardization: the quality of treatment employees receive from management and other divisions of a company
9000
a series of five international standards, from ISO 9000 to ISO 9004, for achieving consistency in quality management and quality assurance in companies throughout the world
14000
a series of international standards for managing, monitoring, and minimizing an organization’s harmful effects on the environment
27000
a series of 12 international standards for managing and monitoring security techniques for information technology
Total Quality Management (TQM)
customer focused management system
continual improvement
an organization’s ongoing commitment to constantly assess and improve the processes and procedures used to create products and services
an integrated, principle-based, organizationwide strategy for improving product and service quality
Total Quality Management
a management approach to long-term success through customer satisfaction
TQM
Standards
a basis of comparison for measuring the extent to which organizational performance is satisfactory or unsatisfactory
beginning of the control process
control: a regulatory process of establishing standards to achieve organizational goals, comparing actual performance against the standards, and taking corrective action when necessary
various measurements of quality
conformance to specifications
value
excellence
BSC
Six Sigma
provides tools to improve the capability of their business processes
Certification Requirements
through ASQ
Six Sigma certification requirements
work experience
be familiar with the DMAIC (define, measure, analyze, improve, and control) model
explain Six Sigma philosophies and principles
EQFM Excellence Award
people management
recognizes European businesses
leadersip
customer and people satisfaction
policy & stretgy
impact on society
MBNQA
Manufacturing
Healthcare
Education
Service Company
Non-Profit
Small business
Deming Prize
one of the highest awards on TQM in the world
Application
MBNQA
an award to raise awareness of quality management & recognize US companies that have implemented successful quality management systems.
Malcolm Baldrige National Quality Award
BSC
Balanced Scorecard
EFQM Excellence Award
ASQ Certification
formal recognition that an individual has demonstrated a proficiency within, and comprehension of, a specific body of knowledge.