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Issues I Continue To See - Coggle Diagram
Issues I Continue To See
No Ownership at Division Level
Requires at least.5 FTE
Where have I see no capacity add and ownership issues
AAI
Columbus
CamSlide (Early On)
All China Locations
Divisons want first level chat support
Can we offer it?
Requirements
Cheap Solution
Additional Service Revenue
Not an optional service, if you use our level 2/3, this would now be apart of normal operations
Could they also assign tickets?
Options
AI
I would push hard in this direction, then the offshore could use this as part of their KB
Only this portion would remove the option
OffShore
Pros/Cons
Pros
Give the division the chat right now desire
Follow the sun support
Cons
Production protection
Safety Risk