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Pathway 3 - Coggle Diagram
Pathway 3
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P3.2 Purpose and application of organizational frameworks for troubleshooting and problem management
Problem identification
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Application:
Utilize systematic methods (e.g., monitoring tools, customer feedback) to detect and categorize problems.
Logging
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Application:
Maintain centralized records (e.g., incident management systems) with timestamps, descriptions, and initial assessments.
Escalation
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Application:
Define escalation paths (e.g., hierarchy levels, on-call procedures) for unresolved or high-impact problems.
Action plan
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Application:
Develop structured plans with timelines, resources, and prioritization based on severity and impact.
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Solution implementation
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Application:
Coordinate resources, verify implementation effectiveness, and communicate progress to stakeholders.
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