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Chapter 2: Interpersonal and Group Communication - Coggle Diagram
Chapter 2: Interpersonal and Group Communication
Listening as a Communication Skill
Listening for Purpose
Receive Information
Solve Problems
Social Interaction
Share Feelings
Bad Listenting Skills
Allowing disruptions
Overlistening
Taking attention away from the topic
Behavioral Theories
Stroking
- every communication produces a feeling (positive or negative). As a manager we must pay attention to how we make others feel
Human Needs
Johari Window
Contrasting Mgmt. Style
Ouichi: Theory Z
Hershey / Blanchard: Situational Leadership
McGregor: Theory X / Theory Y
Non-verbal Communication
Kinesic Message
Visual: Wink, frown, eye rolling
Vocal: Tone, Projection
Other Non-verbal
Territorial
Personal Space
Proxemics
Metacommunication
- message not expressed in the actual words used. "Don't be late!"
Understanding Non-verbal
Can have different meaning for different people
Can have different meaning in different cultures
Always a part of communication
Meeting Management
Virtual (online) Meeting
- more common post COVID (Zoom, Teams, WebEx, etc.); communication and documentation all hosted online
Suggestions for Effective Meetings
Meeting Purpose
Meeting Length / Frequency
Meeting Agenda
Meeting Notice (appropriate invites)
Meeting Minutes / Action Items
Meeting Follow up
Face-to-Face
- most effective, requires paper or electronic agenda, notes, handouts, etc.
Group Communication
Characteristics of Effective Groups
Role Perceptions
Size of Group
Common Goals
Status of Group
Group Roles
Leader
Facilitator
Recorder / Timekeeper
Harmonizer
Reporter
Focus on Group Communication
- depends on the structure of the organization (tall or flat)
From Groups to Teams
Task Force
Quality Assurance Team
Cross-functional Team
Product Development Team
