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Achieving Excellence at TCTC - Coggle Diagram
Achieving Excellence at TCTC
Recommendation 1: Execution
Total Quality Management (TQM)
Continuous refinement and improvement of quality management and procedures
Enthusiastic people doing quality work
Cutting costs, eg. tracking quality metrics like re-work costs
Decision-making management, eg. quality checks, process-making
Competitive Advantage Driver
Quality
Excellence of a company's offerings
Customers are motivated by quality
Recommendation 2: Strategy
Customer-focused; they define quality
Documentation and sharing of customer feedback
Refining definition of quality & standards through trends
Market orientation and informing employees
Competitive Environment
Competitors
Suppliers
Customers
New Entrants
Complements & Substitutes