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pathway 1 - Coggle Diagram

- - - - installing, testing, maintaining infrastructure
      - maintaining efficiency and effectiveness of infrastructure
      - communicating digital infrastructure updates and scheduled system changes to end users
      - proactive management of digital services using structured techniques and digital tools to ensure optimum availability
      - recovery and restoration of digital services
      - performance optimisation of hardware, software, and network system
      - applying security measures to devices and networks
      - incident and problem detection, support, and esculation
      - working to relevant legislation, standards, and industry best practices
      - system devices and documentation to organisational standards
    - - service desk roles
      - network engineer
      - server engineer
      - infrastructure technician
      - 1st, 2nd, 3rd, and 4th line support
    - - analytical thinking and problem solving
      - using digital monitoring and diagnostic tools
      - communicating effectively with technical and non-technical staff
      - project management and planning
      - collaboration and working as part of a team
      - continuous learning, improving, and upskilling
- - - - installing, terminating, testing, and certification of copper and fibre optic infrastructure
      - maintenance of copper and fibre optic cabling
      - identifying, locating, and repairing faults in cabling
      - installation of equipment cabinets, fixtures/fittings, and rack-mounting equipment
      - applying physical security measures to network cabling and infrastructure
      - carrying out risk assessments
      - working to relevant legislation, standards, and industry practice
      - production of clear documentation showing cable route maps, testing, and acceptance
      - updating asset registers when physical equipment is deployed
      - updating maintenance logs when equipment is repaired or updated
      - use of service management tools and systems to maintain efficiency and effectiveness through good practice, processes, and procedures
    - - structured cabling engineer
      - network surveyor
      - network analyst
      - network installation engineer
    - - manual handling
      - working at height
      - ability to interpret and follow instructions and plans
      - adaptable approach to work
      - project management and planning
      - prioritisation of tasks and workload
      - ability to work alone or as part of a team
      - customer service skills
- - - - providing digital support required by businesses of all sizes and sectors
      - identifying the difference between digital application and digital system requirements by users
      - troubleshooting application issues
      - storage quota
      - info and data access
      - loaning equipment
      - helpdesk support
      - multiplatform support
      - supporting business needs with appropriate digital services
      - providing 1st, 2nd, 3rd, and 4th line support
      - communicating digital updates and scheduled system changes to end users
      - training end users
      - incidence response, resolution, and support
      - escalation of issues to technical and external support
      - working to relevant legislation, standards, and industry best practice
    - - 1st, 2nd, 3rd, and 4th line support
      - service desk analyst
      - IT support technician
      - desktop support technician
      - digital applications support specialist
    - - analytical thinking and problem solving
      - using logging systems, digital monitoring, and diagnostic tools
      - prioritisation of workloads and tasks
      - communicating effectively with technical and non-technical users
      - active listening
      - collaboration and working as part of a team
- - - - schools
      - colleges
      - national gov
      - local authority
      - embassies
      - military
      - NHS
      - GP surgeries
      - Police
      - Ambulance
      - Coastguard
      - Fire
    - - telecommunications (Sky, Virgin media)
      - IT network installers (BT Openreach)
      - IT technical specific (Microsoft, IBM)
    - - charities
      - trusts
      - foundations