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pathway 2 - Coggle Diagram
pathway 2
2.1
types of communication methods
written communication
forms
emails
reports
questionnaires
documents
advantages
provides reference that can be used in future
complex info can be recorded in a range of formats
disadvantages
takes time to clearly convey the ingo
can elicit questions from the reader, meaning further details are then required
verbal communication
advantages
two way dialogue achieved, questions asked with instant answers
easier to problem solve
forms
talking in person
video conferencing
phone calls
disadvantages
no record is kept unless notes are recorded during
non-verbal communication
forms
body language
facial expressions
eye movement
touch
body posture
space usage
done subconsciously
2.2
types of communication formats and techniques
formats
email
incident ticket
notifications
instant messenger
face-to-face and digital conferencing
presentations
telecommunication
techniques
troubleshooting
active listening
open questioning
body language
negotiation, conflict handling, de-esculation
clear, concise language