Define Phase in Six Sigma
Details for Charter Elements
Overview of Define Phase
Define Toolset
Project Ground Rules
Creating a Project Charter
Team Charter Template
Transition from Basic Information to Knowledge
Importance of a Successful Foundation
Purpose of Define Phase
Additional Information (Non-Customer Stakeholders, Schedule, Scope, Financial Drivers)
Project Duration
Sponsor/Champion
Internal and External Process Customers
Team Members and Roles
Critical to Quality Metrics (CTQs)
Problem Statement
Elements of a Team Charter
Project Charter Definition
Milestones
Team Member Roles
Measurement of Success
List of Stakeholders
Expected Financial Benefits
Project Scope
Reviewing the Charter for Success
Business Case
Importance of Documenting Rules
Leadership's Role in Rule Generation
Establishing Basic Rules and Requirements
Is/Is Not Matrix
Define Tollgate Checklist
In and Out of the Box Method
Stakeholder Analysis
Overview of Define Tools
Financial Drivers
Internal and External Customers
CTQs
Problem Statement
Sponsor
Objective/Goal
Team Members
Project Schedule
Project Name