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Chapter 7: What is a Process? - Coggle Diagram
Chapter 7: What is a Process?
a collection of tasks, steps, or activities, that are performed, usually in a specific order and result in an end product such a s a good or a service
4 Layers of a process
The Steps: steps can be physical, digital, or ideological but every process has a step
Processing Time: Process time can change depending on different factors and process maps and cousuments record processing times
Interdependencies: Almost any business is dependent on one or more processes
Resources for an Assignment: A process requires resources such as power, people, cash, digital bandwidth, supplies equipment, etc.
Major Process Components
Inputs: anything that enters a process or is required to enter a process to create an output
Outputs: Service or product that is used by the customer of the process
Events: predefined criteria or actions that cause a process to begin working
Events: predefined criteria or actions that cause a process to begin working
Tasks: heart of a process, tasks within a process pumps the inputs through, tunring them into outputs
Decisions: can be tasks themselves, governed by a set of rules that can be formal or informal
Data
all processes generate data, it defines if process is in control and successful
Process Owners
people with the power to approve changes
monitors how process performs, understands how process fits into business, ensures process is documented via standard operating procedures, and ensures operators within process have the resources and training to complete their jobs
Defining Process Components: The SIPOC
SIPOC
is important for the define phase, can be used to learn more about a process
SIPOC: Suppliers, Inputs, Process, Outputs, and Customer
Benefits of a SIPOC: to understand process components and process relevants because of its simplicity, it is also infinitely scalable
used by subject matter expert (SME): someone who is closely associated with or familiar with a process or work function
Step 1: Create swim lanes, Step 2: Set Boundatries and Name Your Process, Step 3: Complete Swim Lanes, Step 4: Validate Information
Can be done on whiteboards or word doc/excel