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Customer ٍService - Coggle Diagram
Customer ٍService
inbound call
Receiving call
Greeting
Ensuring the customer data on system
Listen and check the issue or the inquiry of the customer
known
Get back to the knowledge base and check the solution and answer
Ask for extra help
Ending
unknown
Check on knowledge base or check with the senior or DM
Get back to the customer with the solution
Ask for extra help
2 more items...
Hold Protocol
أ/.... , شكرا لأنتظارك وبعتذر عن اي تأخير ..
استأذن حضرتك لحظات معايا علي الانتظار هراجع بعض البيانات وأرجع لحضرتك مرة أخري , ......
اتفضل ازاي اقدر اساعدك ؟
السلام عليكم , انجو سوفت ...... مع حضرتك , اتشرف بالاسم ؟
Outbound
Sucsess Sale
Sales Team assign a ticket via trengo to coordination team
Coordination team
Assign a ticket on Trengo system
Customer Service Team
Yeaster phone system
welcoming the customer whos transferred from Coordination department
review with the customer all the journey that he going to be in , all the details and the department that he is going to deal with
2 more items...
السلام عليكم ورحمة الله وبركاته مع حضرتك ........ من ال welcome team أولا :حابيين نشكرك على ثقتك الغالية واختيارك لنا وان شاء الله ان نكون عند حسن ظنك