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MANAGEMENT - Coggle Diagram
MANAGEMENT
EVOLUTION OF MANAGEMENT
systems management theory
quantitative management theory
2 branches
operations management
management science
focuses on decision making, math models
behaviouralist
human aspects
Mary Follett
Chester Bernard
contingency management theory
be consistent with external environment, technology and capabilities of employees
traditional management theory
scientific
focuses on employee
Frank and Lillian Gilbreth- happy workers are vital for success
improve employee selection and seek one best way to do something
Henry Gantt- production scheduling and quota systems and bonuses
Fred Taylor- inc productivity if jobs are optimized and simplified
administrative
focuses on the managers
Henri Fayol
14 principles of management
bureaucratic
Max Weber- bureaucracy results in most efficiency
7 characteristics for effective managerial operations
focuses on whole organisation
total quality management
W.E Deming
quality control process
continuous process
INTRODUCTION
characteristics of a service
perishability
inseperability
variability
intangibility
levels of management
top managers
middle managers
first-line managers
manager
definition of manager
management
organising
leading
controlling
planning
6 key competencies
strategic action
understand industry
understand organisation
long-term implications are considered
planning and administration
planning and organising
information gathering
time management
financial management
communication
formal
informal
negotiation
self-management
accept responsibility
personal drive and resiliance
work-life balance
self-awareness and development
global
cultural knowledge
cultural openness and sensitivity
teamwork
specialised areas
operations
human resources
finance
IT
marketing
ENVIRONMENTAL FORCES
PEST
old vs new economy
social responsibility
porter's 5 forces
threat of substitute products/services
buyer bargaining power
supplier bargaining power
threat of new entrants
rivalry among competitors