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Front office - Coggle Diagram
Front office
Front office manager
Ordering new supplies
Keeping track off stock
Adminstrative tasks
Managing the front office staff
Handling guest complaints
Night audit
Administrative tasks
Prepares for the next day
Wraps up the day
Financial balancing
Available for the guest
Front office supervisor
Handling guest complaints
Making sure everything is done accordingly
Making work schedules
Assist front office manager
Training front office staff
Reservations manager
Check up on guest reservations
Checking and keeping up with trends
Manage hotels capacity
Customer service
Ensuring quality of service
Activity team
Check safety off activities
Check up on guest
Create guides for guest ( do's and don'ts, etc...)
Looking for possible dangers
Come up with new activities
Concierge
Making sure the hotel meets guest expectations
Knowledge about the hotel
Going the extra mile for the guest
Looking out for irregularities
Greating the guest
Activity manager
Close contact with local activities
Administrative tasks
Manage activity team
Close contact with security
Check guests feedback
Carpool driver
Bring guest to activity
Pick guest up from activity
Taxi service
Create safe routes
Valet parking
Bell staff
Opening doors
Helping guest to their rooms
Knowledge about the hotel
Guest luggage
Looking out for irregularities
Reception
Upselling and cross selling
Making reports
Check-in and check-out
Handling complaints
Guest reference point