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Specific responsibilities of people who work in health & social care…
Specific responsibilities of people who work in health & social care settings
Promoting anti-discriminatory practice
Core value and principle that guides the work of health and care professionals
Equality Act 2010
Needs of users met regardless of race, ethnicity, age, disability or sexual orientation
The Equality Act 2010 prevents discrimination on the grounds of...
Age
Disability
Gender reassignment
Pregnancy + maternity
Race
Religion + belief (including lack of)
Sex
Sexual orientation
Legal protection against discrimination
Employment Equality (Age) (Amendment) Regulations (NI) 2006
Employment Equality (Age) (Amendment No.2) Regulations (NI) 2006
Employment Equality (Age) (Amendment) Regulations (NI) 2009
Employment Equality (Age) (Repeal of Retirement Age Provisions) Regulations (NI) 2011
The Human Rights Act 1998 guarantees an individual the right to...
Life
Freedom from torture and inhuman or degrading treatment or punishment
Freedom from slavery, servitude, and forced or compulsory labour
Liberty + security of person
Respect for a private + family life, home and correspondence
Freedom of thought, conscience + religion
Freedom of expression
Marry + found a family
Peaceful enjoyment of possessions + protection of property
Access to an education
Health and care workers are require to
Address their own prejudices + adapt their behaviour
Understand + meet the individual's needs
Celebrate the contribution that a wide + diverse range of people can bring
Actively challenge both intentional and unintentional discrimination
Create a welcoming + accessible environment for all
Compensate for the negative effects of discrimination
To meet the individual's needs are met provision has to be adapted according to their needs
Full access for wheelchair users ramps and doors may be widened
Hearing impairment: visual communication
Little or no English: info in different languages
Multi-cultural settings, dietary requirements met including religious festivals
Empowering individuals
Individualised care: care is tailored to the individual
Improve self-esteem: able to make their own decisions about their health
Health + care provision in a multi-cultural society must address the specific needs of people from diverse backgrounds
Little or no English: info in different languages
Wide ranges of food for cultural and religious reasons
Jews + Muslims = no pork
Hindus + Sikhs = no beef
Many Buddhists are vegetarians
Religious observances may need to be considered
Muslims: prayer room
Roman Catholics: Mass on Sundays
Jews: synagogue on Saturdays
Support in meetings may be provided by
Translators + interpreters
Signers
Advocates (a person who speaks for someone else + represents their views + preferences)
Family + friends
There may be conflict between
Equally valid preferences of one service users + that of another
The client's right to choice + protecting their personal safety
The different rights that service users have e.g. confidentiality + protection
Respect for the cultural or religious values of a service users + promoting their health + wellbeing
When dealing with conflict care practitioners need to...
Never resort to aggressive behaviour
Listen carefully
Stay calm
Try to see both sides of the argument or issue
Ensuring safety of staff and who they care for
Employers must:
Ensure the organisation has a robust health + safety policy
Undertake a risk assessment to identify the risks + hazards at the workplace = take action to reduce the risk of harm + injury
Provide up-to-date information health + safety issues
Provide health + safety equipment to carry out all procedures + treatments
Provide health + safety training
Keep a record of all accidents + incidents
Take reasonable care of their own safety + others in workplace including service users
Cooperate with their employer to carry out the agreed + required health and safety procedures
No intentionally damage health + safety equipment e.g lifts
Carrying out a risk assessment
Identify the hazards at the setting, or in carrying out an activity
Identify those at risk, including service users, staff, volunteers + other visitors
Evaluate the level of risk - usually rated on a scale of 1 to 4, with 1 being the lowest level of risk
Identify ways to limit the risk - this will include specific actions to minimise risk
5.Review measures taken to minimise the risk
Safeguarding and protecting individuals from abuse
Do not ask questions
Write everything down word for word
Hand it on to someone more senior
Let the person know you are passing it on
Don't promise to keep anything a secret
Protecting service users, staff + volunteers from infection
Clean + hygienic environment
Procedures include
Washing your hands before start work + before leaving work, before eating, after using the toilet, after coughing/sneezing = before and after carrying out personal care
Safe handling + disposal of sharp articles e.g. needles + syringes
Keeping all soiled linen in the designated laundry bags or bin, not leaving them on the floor
Wearing protective disposable gloves + aprons
Cleaning all equipment according to the agreed procedures of the setting
Wearing protective clothing for any activities that involve close personal care or contact with body fluids
Control and disposal of substances harmful to health
Hazardous waste is disposed of properly
Clinical waste e.g. used bandages, plasters + other dressing
Yellow bag: waste is burned in controlled settings
Needles and syringes
Yellow 'sharps' box which is sealed: waste is burned in controlled settings
Body fluids, e.g. urine, vomit or blood
Flushed down a sluice drain: area must then be cleaned + disinfected
Soiled linen
Red laundry bag: laundered at the appropriate temperature
Recyclable equipment + instruments
Blue bag: returned t the Central Sterilisation Service (CSSD) for sterilising + reuse
The Control of Substances Hazardous to Health (COSHH) Regulations (2002)
Reporting + recording accidents + incidents
There are particular illnesses, diseases + serious accidents that health + care providers must be officially report
Called 'notifiable deaths, injuries or diseases' + covered by the Reporting of Injuries, Disease and Dangerous Occurrences Regulations (RIDDOR) (2013)
These include
Diphtheria
Food poisoning
Rubella (German measles)
Tuberculosis (TB)
Broken bones
Serious burns
Death
Less serious accidents + incidents must also be recorded
These must all be longed in an accident book
Provision of first-aid facilities
Governed by the Health and Social (First-Aid) Regulations (1981)
Should be 'adequate and appropriate'
From September 2016 all newly qualified early-years practitioners will be required to complete paediatric first-aid training
The accident form should include
Name of casualty
Nature of the incident/injury
Date, time and location
Record of treatment given
Reports must be truthful
Complaints procedures
Should not be regarded as a purely negative activity but rather as a source of info that will help improve the service
If a service user, staff or volunteer complains they have a right to
Have their complaint dealt with swiftly + efficiently
Have a proper + careful investigation of their concerns
Know the outcomes of those investigations
Have a judicial review of the facts, if they think the action or the decision is unlawful
Receive compensation if they have been harmed either physically or psychologically as a result of the situation about which they are complaining
Information management and communication
The Data Protection Act 1998
Governing the processing + use of personal info in H+SC including other organisations: cretic agencies, clubs + organisations holding member's info
Covers
Storage info
Accessing info
Sharing info
Legal + workplace requirements
The principles + requirements of the Act - requires confidentiality
All employees + voluteers in organisations have a responsibility to ensure that the confidentiality of service users' info is protected
Confidentiality, safeguarding + legal disclosure
Personal records must be kept safely +used only for the purpose that they are intended for
Only used by authorised people
Safeguarding officer at the setting will then take over responsibility for dealing with the concerns
Date must...
Be accurate + up to date
Be collected + used honestly + fairly
Be used only for reasons it have been given
Be sufficient to meet the needs of the organisation
Not be passed on to other organisations without permission
Not be kept longer than is necessary
Be kept safe + secure
Not be passed to countries without data protection laws
Accountability of professional organisations
Professionals are regulated + monitored by
General Medical Council (GMC)
Nursing and Midwifery Council (NMC)
Health and Care Professionals Council (HCPC)
Monitor
Level + content of the initial education + training of members of their profession
Ongoing professional development + the requirement to keep up to date + to complete further training - often called continuing professional development (CPD)
Standards pf professional practice in their everyday work
Standards of personal conduct, both at work + in leisure time
Following a complaint or concern about the qualification or professional practice of its members, this include procedures to investigate unprofessional practice reported by professionals about their colleagues - whistleblowing
Each professional bodies requires its members to complete regular CPD in order to remain on the register
Training on the use of new procedures or new treatments
Training on the use of new equipment
Providing evidence that a registered person reviews + learns from their own practice
Care Certificate is not a statutory requirement, it is voluntary for care workers who are not members of the regulated professional bodies
Support workers + adult social care works in England
Are accountable
Promote + uphold the privacy, dignity, rights, health and wellbeing of people
Work in collaboration with colleagues to deliver high-quality care
Communicate in an open + effective way to promote health, care and wellbeing
Respect to a person's right to confidentiality
Strive to improve the quality of healthcare, care + support through CPD
Uphold + promote equality, diversity + inclusion