Please enable JavaScript.
Coggle requires JavaScript to display documents.
Quality dimensions - Coggle Diagram
Quality dimensions
Performance
-
-
-
Definition: is the degree to which a project deliverable conforms to the quality standards and criteria that were established at the beginning of the project.
Example: automobile. Factors: Acceleration, mileage, handling, convenience, etc.
Serviceability
-
-
Examples: Maintainability, Availability, cost effectiveness.
features
definition : attribute of a product, that supplements products basic performance
-
-
Aesthetics
-
-
Impact
- Enhance consumer welfare in numerous ways
- Make the products more pleasurable
- Influence the inferences that consumers make about functional attributes
- Attractive design can accurately provide information regarding utility
-
-
Perceived Quality
Definition: Is form by customers opinions based on their understanding of “ Goodness” which creates the company’s reputation.
How is quality perceived ? By customers recognition of the look, touch, feel of the product / service relative to alternatives
-
-
-
-
-
-