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Process Improvement and Quality Methods - Coggle Diagram
Process Improvement and Quality Methods
JumpStart
Single session approach
: Not for sweeping changes; quick solutions and discussions
Fast-paced method for identifying problems and solutions
Business Process Reengineering (BPR)
Involves technical processes, systems, and automation
Focuses on radical changes across the organization
Common phases: planning, design, implementation
Lean Process Management
Tools like Kaizen are used
Applicable beyond manufacturing
Focuses on waste reduction and continuous improvement
Scrum
Phases: Pregame, Game (programming sprints), Postgame
Agile programming method for short-term projects
Customer Experience Management Method (CEM)
Data-driven approach for customer goals
Emphasizes customer relations management
Aligns processes with customer satisfaction
When to Use Six Sigma
Solving complex problems
Costs closely tied to processes
Problems are widespread and not well-defined
Facing the unknown
Total Quality Management (TQM)
Emphasizes overall quality commitment at all levels
Success factors: ethics, integrity, trust, training, teamwork, leadership, recognition, communication
Originated in the 1950s, gained popularity in the 80s
Rummler-Brache
Six phases: Improvement planning, Definition, Analysis and Design, Implementation, Management of process, Processes turned over to daily teams
Nine Boxes Model for improvement