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Evaluation of an E-Learning Program, By Loni Palacios - Coggle Diagram
Evaluation of an E-Learning Program
Evaluation
Proceso continuo, comparativo y sistemático.
To be considered
Training Needs: Identify competency gaps
Planning and Design: Adapted to the context and the participants.
Implementation: Effective execution of the plan
Transfer of Competencies: Application in the workplace.
Competencies: Knowing, Knowing How, Being, and Willing to Do.
Usefulness and Profitability: Applicability and return on investment
What is Evaluated: Objectives, design, implementation, impact, satisfaction, efficiency.
SMART Objectives: Specific, Measurable, Achievable, Relevant, and Time-bound.
Types of Evaluation
Efficiency Evaluation: Relationship between resources and results.
Immediate Evaluation: Verifies the acquisition of competencies and satisfaction at the end of the
Total Evaluation: A global view of the program from its inception to its final impact
Effectiveness Evaluation: Assesses the impact on professional performance.
Effectiveness Evaluation
Effectiveness: Degree to which training achieves the proposed objectives, with a real impact in the professional environment.
Design Evaluation: Analyzes whether the content and methodology are relevant, updated, and appropriate to participants’ needs
Delivery Evaluation: Focuses on the acquisition of competencies, interaction, and quality of resources.
Transfer Evaluation: Determines whether learning is effectively used by participants in their jobs, leading to positive changes in performance and productivity
Instruments: Questionnaires, rubrics, checklists, direct observation.
Importance:
Provides evidence on the pedagogical impact of the training.
Supports continuous improvement decisions.
Profitability Evaluation
Profitability: Relationship between the benefits obtained from the training and the resources invested
Key Indicators:
Clave
NPV (Net Present Value) and IRR (Internal Rate of Return): More complex financial projections
ROI (Return on Investment): (% Benefit / Total Cost) x 100
RCI (Return on Capital Invested): Net benefit generated
Importance
Justifies investment in training.
Facilitates strategic decisions in HR and management areas.
Expected Benefits
Improved organizational climate.
Reduction of errors, time, and operational costs.
Increased productivity.
Evaluation Methods
Comparison between groups who received training and those who did not (control group)
Pre-test and post-test evaluation
Trend Analysis
Objective: Identify patterns, changes, and opportunities in e-learning training
Participant Estimates
Measurement of satisfaction and perceived experience
Expectations and suggestions
External Factors: Technological changes, market trends, new regulations, emerging needs.
Importance:
Improves the adaptability of the program.
Allows anticipating future needs.
Relevant Indicators
Significant, simple, and measurable indicators
Multitemporal evaluation
Before, during, and after the training
Results in Economic Value
Current Value: Initial situation before the training process.
Unit Value: Result per participant or group
Target Level: Expected outcome after training
Total Level: Global calculation of impact.
Economic Indicators
RCI: Quantifies the net benefit provided by the program
ROI: Percentage relationship between investment and benefit obtained
Payback: Time needed to recover the investment. Analysis of economic sustainability
Importance
Aligns training objectives with financial goals.
Ensures continuity and improvement of e-learning programs.
Cost Evaluation
Objective: Analyze the program’s direct and indirect costs.
Supports Decision-Making
Understand ROI, RCI, and the economic feasibility of new programs.
Cost Indicators:
Cost per participant
Cost per training hour.
Combined cost (average or total).
Additional Costs
Opportunity cost (what is not done due to attending the course)
Costs of technical support, promotion, evaluation, and follow-up
Cost Optimization
Reduce training hours without sacrificing quality.
Outsource services (content creation, tutoring, marketing, etc.)
Reuse materials and automate processes.
Apply economies of scale.
Importance
Controls expenses.
Improves financial planning for training.
By
Loni Palacios