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SN - Human Resources Service Delivery - Coggle Diagram
SN - Human Resources Service Delivery
What is it?
ServiceNow HR Service Delivery" (HRSD) is a module on the ServiceNow platform that streamlines and digitalizes HR processes, providing a centralized platform for employees to access HR services and information, and for HR professionals to manage employee data and cases.
Features
HR Case and Knowledge Management (Included)
Benefits Tracking
Tuition Reimbursement
HR Agent Workspace
HR modules, services, and case types are controlled by COEs.
Employee Center Pro (Extension)
KNowledge
Submit Requests
Manager Hub
Employee Journey Management (Extension)
Journey Designer
Listening Posts
Lifecycle Events
HR Integrations (Ad hoc Extensions)
Pull employee data from an external system
Push updates to external system
HR Performance Analytics Content Pack (Extension)
Active HR Cases per Week
Average Open Backlog
Employee Document Management
Tuition Receipts
Non-disclosure Agreements
Who uses HRSD?
Employees or Workers
To submit requests, complete tasks, review status of requests using Employee Center Pro
To search the knowledge base for support or clarity
HR Professionals
To work on HR Cases to answer questions or fulfill requests
To manage Employee Benefits, Employee Relations, Payroll
Other Departments
To work tasks within HR processes
After onboarding, grant access to specific system.
Leadership
To monitor progress
Make strategic decisions for HR
Scopes and Roles
Employee Center
Employee Center Admin:
Configures EC Pro
Human Resources: Core
HR Admin:
Configures HR Cases, HR Services, HR Profiles, etc.
Human Resources: Lifecycle Events
Lifecycle Events Admin:
Configures Lifecycle Events, Activities, and activity sets.
Human Resources: Integrations
Integrations Admin:
Configures the HR Integrations application.
Employee Document Management
Document Mgmt. Admin:
Configures document types, retention policies, and legal holds.
System Admins lose access to HR Case, HR Profile, HR Administration, Lifecycle Events, HR Dashboards and Reports.