Please enable JavaScript.
Coggle requires JavaScript to display documents.
ONLINE SHOPPING - Coggle Diagram
ONLINE SHOPPING
AWARENESS
Social Media Ads
→ Influencer Marketing
PAIN POINTS
Trust Issues
Complicated Checkout
Delayed Deliveries
SOLUTIONS
Multiple Payment Options
Proactive Customer Service
RETENTION
Order Tracking
Customer Support
Loyalty Programs
OPPURTUNITIES
Virtual Try-Ons (AR)
AI-based Recommendations
CONSIDERATION
Product Comparison
Customer Reviews
TOUCH POINTS
Website/App
→ Social Media
DECISION
Add to Cart
Checkout Process
Payment Options