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Conflict Management - Coggle Diagram
Conflict Management
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IMPACT OF BEHAVIOUR
Lead to conflict spiral over time, increase in absenteeism, impact on mental health
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Impact on motivation, decrease in productivity, sabotage or theft within the business
Nelson feeling lack of motivation to complete his work to a standard as a result of increased stress from Kim
Interpersonal conflict, impacting quality of work (attention to detail)
Impacting Nelson's quality of work and his ability to concentrate and complete work in a timely manner
STRATEGY
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Positive reinforcement and motivation, consistency in reward and punishment
Positive communication and active listening, use of nonverbal skills to convey message appropriately
SCENARIO
Kim and Nelson's exchange where Kim had noted ongoing mistakes in Nelson's work recently. Kim calls Nelson in for a meeting to discuss this behaviour in a forceful way and Nelson retaliates as a response.