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Knowledge management, technology and e-commerce - Coggle Diagram

- - - - Facilitate a smooth transition of knowledge from those retiring to their successors who are recruited to fill their positions.
      - • Minimise the loss of corporate memory due to attrition and retirement.
      - • Identify critical resources and critical areas of knowledge so that the corporation knows what it knows and does well, and why it does it.
      - • Build up a toolkit of methods that can be used with individuals, with groups, and with the organisation to stem the potential loss of intellectual capital.
      - • Avoid spending time reinventing the wheel.
      - • Development of organisation-wide innovations in processes as well as products.
      - • The management of risk.
- - - - – Business-to-Business (B2B)- e-commerce involves all electronic transactions of products or services conducted between companies, Businesses sell to Businesses eg Producers and traditional commercial wholesalers
      - – Business-to-Consumer (B2C), establishment of electronic business relationships between businesses and final consumers, corresponds to the retail
        
        These types of relationships can be easier and more dynamic, but also more sporadic or discontinuous.
        
        – This type of commerce has developed enormously, due to the advent of the world wide web.
        
        – As a result, there are many virtual stores and malls on the Internet, which sell all kinds of consumer goods,
      - – Consumer-to-Consumer (C2C) all electronic transactions of products or services conducted between consumers. Generally, these transactions are conducted through a third party, which provides the online platform where the transactions are actually carried out. An example would be e-bay.
      - – Consumer-to-Business (C2B), complete reversal of the traditional sense of exchanging goods. This type of e- commerce is very common in crowdsourcing-based projects eg sites where designers present several proposals for a company logo and where only one of them is selected and effectively purchased
      - – Business-to-Administration (B2A) eg all transactions conducted online between companies and the public sector/ government eg fiscal, licensing, employment, legal documents and registers, etc
      - – Consumer-to-Administration (C2A) eg all electronic transactions conducted between individuals and public administration, eg payment of council rates, government provision of information and fees for services, education distance learning, application processing, taxation filing, health information, appointments and payments