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Route 1 - Coggle Diagram
Route 1
1.1
types of organisation
public
private
voluntary/charity
types of stakeholder
internal
owners/board of directors/employees
external
customers/suppliers/clients/competitors
business environments
B2C
selling directly to customers
B2B
sells to other businesses
B2M
B2C + B2B
1.2
factors that influence business environment
political
gov policy
foreign trade policy
tax policy
cross party focus + agendas
economic
interest rates
exchange rates
consumer trends
periods of recession
social
social mobility
horizontal
vertical
upward
downward
intergenerational
intragenerational
market trends
cultural expectations
socioeconomic
income
occupation
economic growth
technological
emerging technologies
legal
orgaisational law
employment law
consumer law
health and safety
environmental
carbon footprint
digital waste
1.3
value of digitalization in business
advantages
enhanced market research
increased opportunities for brand promotion
global access
target audience
cost effective
even playing field
increased communication + enhanced communication channels
social media
channel engagement
business growth
brand building
online ecommerce
tracking + management of customer/user retention
digital analytics
automation of internal processes
remote working opportunities
increased fiscal performance
increased reporting options
reduced operating costs
disadvantages
social media - lack of control over it
time and skills
criticisms
competition
KPIs
key performance indicators
1.4
influence + impact of digitalisation
brand differentiation
brand values
virtualisation/cloud services
digital innovations
wider access
digital personalization
open standards
platform interoperability
1.5
change management
change
developmental
transitional
transformational
prep for change
choosing right digital change strat to meet the goals
investing in technology
communicating benefits + reason of change
using data to back up decisions
re-evaluating change strat
managing + reinforcing digital change
launching + monitoring
planning for change
planned for factors
adding new features/services
diversification of the business
scaling/growth
rebranding
unforeseen/unpreventable factors
crisis
0 day vulnerabilities
data corruption
system failures
operations during change
interaction of new/upgraded tools and processes
establishing best practice for use of new/upgraded tools and processes
facilitating processes + business models
applying fixes
1.6
components of change management
change advisory board
request for change
types
major change
minor change
scheduled change
spontaneous change
viability considerations
finance
resources
analysis of benefits of implementing change
stages of approval
SMARTER
Specific
Measurable
Achievable
Realistic
Timebound
Evaluate
Re-evaluate
risks
resistance to change from staff
misuse of new tools/processes
inadequate support/infrastructure/resources
stalled/impeding workflows
knowledge management + single sources dependencies
impact
forecasting the impact
measuring - or + impact
analysis of - or + impact
configuration of digital system impacted by the change
rollback planning
backups
full
incremental
differential
mirror
hot site
warm site
cold site
disaster recovery
reproductability
replicating change across other departments
traceability
documentation
maintaining up to date info
recording all decisions
user training materials
version control
1.7
factors that drive change
internal
restructuring
expansion/growth
downsizing
new strategic objectives
external
political
change in gov
war
economic
meeting new revenue streams/funding
recession/inflation/consumer trends
social
change in human behaviour
trends
remote working
technological
emerging technologies
AI
innovation/efficiency
new payment methods
legal
removal of EU legislation
environmental
sustainability
reduction in carbon footprint
use of green energy
digital waste
pandemic
competitors
1.8
steps taken to respond to change
planning for change
setting budgets + timescales
communicating change activity to stakeholders
clarifying resources required
managing change implementation
monitoring progress
maintaining QoS
business acceptance + compliance
team upskilling + development
communicating outcomes
PPRs
reinforcing change
reinforcement planning
collating + analysing outcomes of change data
monitoring change
1.9
value of digital service
value to customers
efficient digital support for products + services
timely response to customer queries/needs
financial savings
access and engagement
value to end users
efficient 1st, 2nd, and 3rd line support
efficient resolution of end user needs
effective hardware/software deployment
1.10
value of meeting needs
considerations
customer/end user profile
cultural awareness
inclusivity
accessibility
adhering to guidelines, policies, and regulatory requirements
level of technical knowledge and skills
problem type + pain points
for an organisation
pain points
low budgets
communication
lack of technical knowledge by end users
lack of training
security
for the customer
pain points
usability
functionality
training on new systems
system/service response time
system/service availability
increased financial benefit
user experience
reputational
positive third party reviews
1.11
risks + implications
privacy and security
non compliance
audience exclusion
insufficient business resilience
technical
impacts of risks
lawsuits/fines
loss of reputation
loss of job
financial loss
operational downtime
withdrawal of business license
loss of business
1.12
purpose + application of codes of conduct
ensure individuals and organisations operate within policies, procedures, and legislation
describes accepted practice for individuals and organisations
types
organisational
professionnal
governmental
1.13
types of hackers
white hat
grey hat
black hat