Please enable JavaScript.
Coggle requires JavaScript to display documents.
Communication in Operations, Handles multiple cues simultaneously - Coggle…
Communication in Operations
The transfer of meanings
Communication functions
Control organisations members behavious
Foster motivation for what is to be done
Provide a release for emotional expression
Request/provide information needed to make decisions
Shannon and Weavers model
Message
Information source
Sender
Communication channel
Reciever
Desitination
Feedback
Noise
Starts with a message
sender
encoding
signal transmitted
decoding
Noise
Barriers to effective communication
Filtering
Selective Perception
Information overload
Communication Apprehension
Inoformation relevance
Semantics
Lack of trust
Immediacy
Information source
Reciever
Feedback
destination
Communication channels
There are different structures through which media can be consumed
Formal
Established organisation and transmit messages that are related to the professional activities of members
Informal
Used to transmit personal or social messages in the organisation. These are spontaneous and emerge as a response to individual choices
Upward communications
Flow from lower to higher organisation levels, workers reporting to bosses
Downward communications
from higher to lower managers managing staff
Lateral communication flows
working together
Diagonal communication flow
between managers and workers located in different divisions
Media Richness Theory
Characteristics of rich channels
Written communications
Lowest info richness
Oral Communications
Medium information richness
Non verbal communication
Video conferencing and in person high info richenss
Handles multiple cues simultaneously
Facilitate rapid feedback
Are very personal in context