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Goodpack GenAI - Requirements - Coggle Diagram
Goodpack GenAI - Requirements
Problem statement
Heldpdesk tickets majorly related to issues at Depot
IBOB scanning
To be discussed further?
Transactional
Tagging
Damage Scanning
CR/PGI Related
Gabriel to clarify?
Administrative
password reset
new user request
Operational
Safety
Quality
Use case
can be based on Knowledge base --> primarily to resolve the Level1 issues --> if not resolved create a ticket
Standardize the knowledge base
Success factor:
a. Reducing the number of tickets which means saving the cost & time
b. Free IT time to work on more complicated tasks
Used internally non-customer based bot
Q&A
Provide Volume of Tickets for Level1?
Action Points
Gabriel to provide few tickets & resolution for each of the types mentioned below (IBOB, Tagging etc.,)
Channel of deployment
Teams
Sharepoint
integration with the existing web server hosting Helpdesk
Data Sources
Sharepoint
Pdf
Doc
Lists
Resource Desk
Ticket & its information along with resolution
SQL databases
Diamond 2.0
Safety Culture
Manual Sources
Excel (to be discussed)
Language Support
English
To be confirmed with Kennith (for other language)
Deployment Platform
MSFT
AI Services
T2T
S2T
V2T
OpenAI SErvice
Storage
ADF
Analytics & Dashboards
Security & Data Privacy
To be confirmed with Kennith
No PII
Authentication is required
Data Encryption
Integrations
Resource desk
Safety Culture