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2024 R&R, Business Team Plans roughly - Coggle Diagram

- - - - Both Existing and Have Sales Owner
    - - On-web process flow guidance
      - Active Sales Technique Improvement for team
      - Set up plan and secondary plans for team
    - - Dashboard to see profit/loss
    - - Minimize the risks guidance to team
  - - - For VI
  - - - Create Packages with combination pricing
        
        Add the value of consulting project
    - - Presentation
      - Proposal document to customer
      - Agreement of the Service Level
- - - - SMS G1
        
        Voice only TH
        
        Viber / WhatsApp as management focused
  - - - To sell better with SMPP
        
        Learning the SMPP basics
        
        Close the deal with SMPP protocol
    - - Bulk Pricing table focus
  - - - Worse case thinking
        
        If the customers are not buy, how do you suggest
        
        Support plans for driving the Sales all the time
- - - - Dealing with Vendors about Payments and Reconcile
      - Manage risk that can happen by Internal and External
        
        Sense of Concern for Traffic that getting bigger
        
        Worse case thinking and how to solve those worse cases
      - Research pricing for the new OMNI product to launch "WhatsApp"
        
        Optimization the cost of the new products
      - Report making in term of "analysis of the customers"
      - To let the Operation runs smoothly, everything need to be on plan
        
        No more late Vendor payment making
        
        Top management has set the time frame, but you have to have your own time frame better than the top management.
        And that's call "Be one more step forward ahead than your Management team"
        
        Knowledge Sharing internal
        
        New product operations sharing
        
        Who to contact
        
        How the product works
    - - Take an ownership of the On web sales
        
        Have the Monthly Target of your own
        
        Driving the Sales to not lower than the Target
        
        Forecast the sales and how to get to the target
- - - - Handle cases that happen from Vendors
      - Dealing with Technical support to solve the cases
      - Minimize the similar cases with Vendors
      - When there is unexpected issue
        
        The Preventive should be there
        
        Worse cases thinking and how to solve it
        
        Need to think about the plan, the other plan, and the another plan to solve this issue more than 1 way
        
        Example, to prevent the "No credit to send the SMS"
        
        Movider's already have a threshold of not to be lower than this
        
        But you have to have yourself's threshold more than Movider's System do
    - - Monitoring the Console usage
        
        Help recheck is there any Bug that need to be fixed
      - Test the route of Majority destinations
        
        G1 everyday
        
        G2 every 3 days
        
        G3 Weekly
      - Sense of concern
        
        Monitor Traffic Mainly
        
        When traffic of each country is bigger, need to see if the customers can send smoothly or not
    - - Optimize the cost
        
        Research Local Vendors based on Top Management plans
      - Better SLAs
        
        Reduce the time of Sender Registration
- - - - Local Vendor Research [Sync with Bell]
      - Market research with PFon's criteria [Sync with Fah]
    - - Content to communicate with customers
        
        New proved Regulations that need to change and notify customers
        
        New content for product highlights that team need to communicate with customers
      - Ad-hoc content revision from the team