Please enable JavaScript.

Coggle requires JavaScript to display documents.

start - Coggle Diagram

- - - - <Ask A Question>
        
        {Go to Generative AI}
        [Log Data: Question Asked]
        
        Match Found
        
        [Show Generative Answer in Adaptive Card]
        Show Answer Text
        Source reference with preview [Go to Source reference Doc]
        Show Icon for source type [Internal / External]
        Option in Bottom of answer Card
        <<Main Menu>> << Get Help>>
        Was that helpful (Thumbs up / down)
        
        Thumbsup
        
        Log Data in Matrix (Answered) & Helpful
        
        1 more item...
        
        User Type New utterance
        
        {Call OpenAI and send conversation history: Decide whether it's
        follow-up question or change in contex}
        
        1 more item...
        
        Main Menu
        
        go to main menu
        
        Get Help
        
        <<Create Ticket>> <<LiveChat>>
        
        thumbs down
        
        1 more item...
        
        No Match
        
        [Log data in failed utterence]
        
        I'm sorry, but I cannot understand your question. Please
        rephrase it or provide more context, and I'll do my best to help
        you based on the documents provided in this conversation.
        <<Main Menu>> <<Create Ticket>> <<Connect to Agent>>
        
        Go to main menu
        
        Go to Create ticke
        
        Go to Connect to agent
        
        User type new utternece
        
        1 more item...
      - Check Ticket Status
        
        getAllTickets action return all ticket .
        parseGetAllTickets action
        getTicketStatus return status of the ticket .
        getNotes return ticket notes
        getTicketDescription return description of ticket
        
        {ticket summary}
        Ticket Number ,
        Status , Created , Created By ,
        Description , Recent Notes<Add Note><Add Attachmnet><Mark Rezolve><Main Menu><View Other Tickets>
        
        Add Note
        
        New Ticket Note - [text block -multi line]*<Submit><Back>
        
        Add Attachmnet
        
        insertIntouploadDocument - used to store the attachment
        setAttachments- default action
        checkDocumentSize-used check the size of document
        uploadAttachment - used to upoad attachment
        
        Attachment updated successfully for ASC-
        
        Mark Rezolve
        
        [setmarkresolved -update the status of ticket]
        
        Your ticket has been Resolved successfully.
        
        Main Menu
        
        menucardAi
        
        View Other Tickets
      - Chat with Person
        
        Please provide summary of the issue or question you’d like assistance with before connecting to a live agent.
        
        bot create ticket
        
        Agents are available to chat. Proceed?<Yes><No>
      - Open A Ticket
        
        setServiceTeamsAI script return department in drop down "createTicketCardAI"
        
        prefillDataAI action return the prefilled data in "createTicketCardAI"
        
        Service Team [drop down]
        Requester Email [text bloxk ]
        Contact Number[text block]
        Request Subject [text bblock]
        Request Description [mutliline box]<Submit><Cancel>
        
        [bot creates ticket ]
        Would you like to upload an attachment?.<Yes><Maybe Later>