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2024 Goals - Coggle Diagram
2024 Goals
Aron Goals
Kurts Goal
Review how AI can fulfill a portion of our support model
Strive for more profitability
Rework our support costing model (With Industrial Solutions?)
Review feasibility into automated testing
Magjis Second Developer
Elevate
Management
Wilson
Junior Resource Elevation in Region
Cici?
Less Analyst duties by Dec
Joaquin
By EOY <10% analyst duties
Giuliano
Elevate Involvement
Better Utilize Serbia
Second Magjis Developer
Streamline & Centralize Development Communications
Reduce development cost overruns
Stop performing PM tasks
Common Management Goals
Delegate. Do more Management work
Kurts Goals
Finances: To Budget
Finance: Keep sales within 15% of budget
Turnover below 10%
Ticket Rating at 4.5 stars for at least 3% of tickets
Non Management
Analysts
Help Desk KPIs
50% time tracked to a project
ITIL
Senior Analysts
MQTT Agregation Progress
Second Magjis Developer
Improve our Development Communication
Project Managers
Data Quality Targets
Ability to work with PM Horizontal effectively, ability to adapt.
50% time tracked to a project
Team Goals
Juniors
Where are you going to be in December? What will you be better at?
How do we improve the ramp up of future junior resources?
Self Directed Learning
Team focused and supportable solutions
Personal Goal
Non Juniors
Empower
Who did you help step forward?
Who are you taking under your wing this year and where will they be in December?