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Ops Hub Phase 2, Service Now Event Management, SysTrack - Coggle Diagram
Ops Hub Phase 2
Major Incidents (P1s & P2s
Tech Bridge
Improved ability to question
resolution
Lisa Ansell's team
Better quality feed
into Problem Management
Client Bridge
MIR
Better MIR content
Monitoring
Connect
Duplication with NEC
Improved dashboards
(Steve Waller)
Change Management
Check-in & Check-out
Service Now Event Management
Network Service level monitoring
Critical sites monitoring
Single node monitoring
SysTrack
Hardware faults (disks etc)
Can faults be linked to potential
service outages?